At Toptoria, operated by MetaSense Enterprise Solutions (“we”, “our”, “us”), we strive to ensure that our customers and members are satisfied with their purchases and experiences on our platform. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed. By using Toptoria, you agree to this policy.

1. General Refund Policy

1.1 Eligibility for Refunds:

  • Refunds are available for certain purchases on Toptoria. To be eligible for a refund, you must request it within 3days of the purchase date.
  • Refunds are not available for digital content or services that have been fully delivered or used unless the content or service is found to be defective or not as described.

1.2 How to Request a Refund:

  • To request a refund, please contact our customer support team with your order details and the reason for the refund request.
  • Once your request is received, we will review it and notify you of the approval or rejection of your refund.

1.3 Refund Processing:

  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.
  • If the refund is rejected, we will provide you with an explanation.

2. Returns Policy

2.1 Digital Products:

  • Digital products such as online courses, eBooks, and downloadable content are generally non-returnable and non-refundable once accessed or downloaded.
  • If you encounter any issues with digital products, please contact us for assistance.

2.2 Services:

  • Services such as time-based services are non-returnable once delivered or scheduled unless canceled within the specified cancellation period.
  • For cancellations or rescheduling of services, please refer to our specific service cancellation policy or contact us directly.

3. Cancellations

3.1 Service Cancellations:

  • To cancel a scheduled service, please notify us at least 24 hours in advance. Cancellations made within this timeframe may be eligible for a full or partial refund.
  • Failure to cancel within the specified timeframe may result in a forfeiture of the service fee.

4. Defective or Incorrect Products

4.1 Reporting Issues:

  • If you receive a defective or incorrect product, please contact our customer support team within 3 days of receiving the product.
  • Provide details of the issue, including any supporting documentation or evidence.

4.2 Resolution:

  • Upon verification of the defect or error, we will offer a replacement, correction, or refund, depending on the nature of the issue and availability of the product or service.

5. Non-Refundable Items

Certain items and services are non-refundable, including:

  • Digital content that has been accessed or downloaded.
  • Services that have been fully delivered or used.
  • Customized or personalized products.

6. Contact Information

If you have any questions or concerns about this Refund and Returns Policy, please contact us.

We appreciate your understanding and cooperation.

Thank you for choosing Toptoria.

By using Toptoria, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.